As one who came to the United States as an immigrant and chose it as his new home, I can say, admittedly with some bias, that this is the greatest country in the world. Most Americans would echo that sentiment. But, the abundant degree of self-belief in American superiority is both a strength and a weakness.
Nowhere is this more clearly evident than in the attitude toward ethnic citizens, both as a nation and as marketers. Americans are woefully ignorant of most things foreign. From xenophobic politicians to high school students who can’t distinguish Athens, Ga., from Athens, Greece, there seems to exist a cavalier air of disinterest about other cultures.
For example, with the exception of cable’s Discovery and Travel channels, media coverage of ethnic cultural activity is sparse.
But ethnic audiences represent massive business opportunities. It is estimated that ethnic spending power is $500 billion annually. Ignoring for a moment the African-American community, a separate column in its own right, the major ethnic communities in the United States comprise Hispanic (Latin America, Mexico, Cuba), Asian (predominantly China, Korea and Japan), the Indian subcontinent (India and Pakistan), the Middle East and Europe (primarily eastern European countries and Russia).
Looking at the Hispanic and Asian sectors, the numbers are startling. The nation’s 22 million Hispanic-Americans are responsible for a household growth rate in the 1990s that is outpacing the general market 4-to-1.
Hispanic disposable income is increasing three times faster than the general market. In addition, about 7 million Asian-American consumers represent close to $225 billion in purchasing power.
Space prevents the discussion of every ethnic sector, but some examples, Asian-Americans and the Indian and Pakistani communities, will highlight some insights into ethnic marketing.
What do we know?
Asian, Indian and Pakistani audiences represent incredible buying power, both as a purchasing bloc and as individual consumers. Because many initially came to the United States to study, they are a well-educated audience. In fact, education is one for the most highly revered attainments within those cultures.
They are exceptionally hard workers and strongly committed to their vision and goals. They also tend to be honest and ethical and have a low default rate on business loans.
They’re also very entrepreneurial. Currently, 55 percent of budget hotels in the United States are owned by Indian immigrants or their descendants. The corner-store retail environment, from convenience store to dry cleaner, is now owned, managed and run by Asian, primarily Korean, merchants in most major cities.
Fast-food franchises from Blimpie International Inc. to Dairy Queen Corp. are being gobbled up by Indian and Pakistani entrepreneurs who are using these entry-level retail opportunities as a way of securing their American dream.
How do we approach this audience?
If there is one distinguishing element of the ethnic market, it is brand loyalty. Ethnic consumers tend to be much more brand loyal than mainstream Americans. Once loyalty has been established, the consumer will maintain the relationship with the brand, in many instances, over a lifetime.
Some of the smarter big boys are learning how to play the game. These companies include AT&T Corp., American Express Co., CitiBank, MCI Telecommunications Corp., and a few of the larger and more sophisticated insurance firms.
All of these companies understand the potential inherent in ethnic marketing. They have specified strategies and funds precisely for that purpose.
Smart marketers understand that mainstream media is ineffective for ethnic advertising. Ad agencies, lacking verifiable data, tend to ignore ethnic media.
With so many languages and cultures to address, the smart marketer will seek language-specific media, both broadcast and print, as a way to communicate the brand message.
The fact that a company advertises its products in ethnic media is in itself reinforcement of the brand loyalty equation. Ethnic consumers will reward those who ask for the order in their native language.
Remember that, while first-generation ethnic consumers are committed to print, their sons and daughters, like their mainstream peers, are big electronic media followers.
Brands carry added cachet, and many ethnic consumers, particularly the Japanese, will pay dearly for the right to carry the Prada bag or wear the Hermès scarf.
This audience is quality-conscious and will pay the price. Yet, they’re price-conscious as well. Money has been too hard to make to be frittered away indiscriminately. These are intelligent consumers who expect real value for the purchasing dollar.
The advice for any ethnic marketer is simple: Treat the marketplace as you would any niche market. Understand the culture.
Life insurance companies have learned to appreciate this fact. That’s why they employ ethnic salespeople who successfully sell within their own communities.
How to use niche marketing
Businesses need to be willing to hire ethnic personnel or engage ethnic consultants to help formulate and implement strategy and direction.
To ethnic communities, relationship is everything. Relationships are made and strengthened by understanding and appreciating the culture and making an effort to engage ethnic consumers on their own ground.
Therefore, businesses need to be prepared to invest in event sponsorship. This is a classic case of dollars being put to work at the ground level within the community. Ethnic consumers will reward that investment with additional brand loyalty.
Businesses need to get involved in ethnic community groups, civic and trade associations and any environment where leaders and influential people congregate. Because of the commitment to family and leadership in these cultures, personal referral and word-of-mouth become an important strategy for spreading the message.
Businesses can no longer afford to be either ignorant or disdainful of the ethnic consumer. In the new millennium, they will constitute a consumer juggernaut.
Smart marketers will put prejudice and disinterest aside and look carefully at this rising opportunity that has been ignored by many.
Posted Monday, August 10, 1998, Alf Nucifora , American City Business Journals