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October 20th, 2007

Telecom service quality under microscope

The Post and Telecom Quality Management Agency under the Ministry of Information and Communications has announced the results of its inspection of the service quality of four telephone networks, MobiFone, VinaPhone, S-Fone, and EVN Telecom, with some surprises.

The agency measured network quality of S-Fone in the Central Highlands province of Lam Dong, MobiFone in the northern mountainous province of Lao Cai and VinaPhone in the Central Highlands province of Khanh Hoa. (Viettel’s network was also tested but the results have not been released yet).

Nguyen Duc Trung, Vice Head of the Post and Telecom Quality Management Agency, said that these locations were chosen under the agency’s plan; these networks were tested in cities already.

The inspection shows that S-Fone, the network that uses CDMA technology, which is the most modern now, ranks behind others in many aspects.

In voice quality, S-Fone was given 3.018 points, behind VinaPhone’s 3.054 and MobiFone’s 3.576 points. S-Fone is also the only network of the three that makes mistakes in charge calculation, though the error is lower than standard (0.1%) at 0.093% while that of MobiFone and VinaPhone is zero.

S-Fone also ranks at the bottom in customer support service. The percentage of successful calls to the customer assistance number within 60 seconds of S-Fone is 88.89%. It is 92.83% for VinaPhone and 98.04% for MobiFone compared to the standard of 80%.

The ratio of unsuccessful calls of S-Fone is 2.82% compared to 0.74% for VinaPhone and 0.38% for MobiFone.

EVN Telecom is the only telecom service provider that failed to meet standards for service quality in terms of charge calculation and customer assistance services for its E-Com (wireless fixed phone) service.

The rate of calls with inaccurate charge calculation is 0.859% compared to the allowed level of 0.1% while just 26% of calls to customer assistance service were recorded successfully compared to the required level of 80%.

A senior official of the Post and Telecom Quality Management Agency said that EVN Telecom would be fined.

It is ironic that this firm will not be fined for taking too much money from its customers but for inaccurate charge calculations resulting in losses for itself.

Posted Vietnam Net, October 10, 2007, Source: TN

October 2nd, 2007

Vinasat satellite to be launched next March

VietNamNet Bridge – According to the Vietnam Post and Telecommunications Group (VNPT), Vinasat satellite will be launched on March 28, 2008, with two control stations based in Ha Tay and Binh Duong provinces.

According to Nguyen Quang Hung, Deputy Director of the Satellite Information Centre under the Vietnam Telecom International (VTI), after the launching, the US’ Lockheed Martin, the provider of the satellite, will test the satellite’s operations for one month. On April 27, 2008, Vinasat will be officially handed over to VNPT for commercial use.

Political, economic and social benefits from the launching of this satellite are expected to be huge because it will be the base for providing hi-tech telecom services, Hung said.

Vietnamese people will have opportunities to use many modern services such as lease line, mobile broadcast, DTH television, video conferencing, data transmission, etc. In addition, the satellite will benefit remote and isolated areas where normal telecom services can’t reach.

Vinasat satellite will be able to transmit voice, data, Internet, broadcasting signals to the whole territory of Vietnam, the Southeast Asia region and part of the eastern region of Australinea.

Posted October 2, 2007, Source: TBKTVN

September 23rd, 2007

VietNam Broadband Overview

7 August 2007 

Vietnam’s government has recognised the importance of the national telecommunications sector for economic growth and made it one of its top priorities to develop it. A fast growing broadband and mobile market has also attracted foreign companies which are interested in snapping up shares in Vietnam’s telecoms operators. So there an easy prediction to make: year 2007 and 2008 will see Vietnam’s telecoms players rebranded and globalised by Telenor, France Telecom, Vodafone, SingTel and the likes. At present, foreign firms are permitted to hold only a 49% stake in a telecom joint venture. But WTO commitments will allow wholly foreign-owned entities to operate from 2010.  Vietnam accommodates no less than five fixed telephony operators: Vietnam Posts and Telecommunications Corporation (VNPT), Electric Telecommunication Company (ETC/ VP Telecom), Viettel, Saigon Posts and Telecommunications Service Corporation (SPT) and Hanoi Telecom Company (Hanoi Telecom). VNPT, the main fixed line incumbent and past multiple monopoly holder, is still the dominant player over most areas of Vietnam’s ICT sector. VNPT operates two GSM mobile networks through its subsidiaries - VinaPhone and MobiFone – and with an early entry into the ADSL consumer segment it has stakes in both vital growth areas of 2007: mobile telephony and broadband services. The government owns VNPT and interests are eventually going to collide over the need to privatise VNPT in order to encourage more competition. As a first step, in March 2005, the government approved of plans to restructure VNPT Corporation into the so-called ‘VNPT Group’. The newly restructured group is expected to enhance VPNT competitiveness and will be launched sometime in Q2 2006.  In March 2006, telephone access was available to 99.4 % of people in the country. Teledensity stood at 20.6 units per 100 inhabitants. According to the Ministry of Post and Telematics of Vietnam (MPT), by Dec 2005, Vietnam had about 15.38 million fixed and mobile telephony subscribers. This number increased to 17.1 million in March 2006 of which 13.2 million were mobile subscribers. By April 2007, the number of telephone subscribers had doubled to 33.5 million of which 24 million were mobile customers. 

In Vietnam, six licensed mobile network operators are running or will operate three GSM mobile networks operators and three 3G CDMA mobile networks soon. In March 2006, the mobile market is divided among VinaPhone (by GPC of VNPT) with 42.7%, MobiFone (by VMS, a VNPT’s BCC) with 38.9%, Viettel with 15.3% and S-Fone (a SPT’s BCC with a South Korean consortium) with a 3.0% market share. Hanoi Telecom and VP Telecom/ EVN Telecom launched their CDMA mobile phone networks in late 2006. S-Fone already launched its 3G CDMA2000 1X network in July 2003.  After two year of relaxed market rules throughout 2005, the mobile service market in Vietnam is gradually becoming more dynamic, more complex and competition is intensifying. The year 2005, witnessed the entrance of one new major player – Viettel – which quickly gained a firm foothold in the market by continuously cutting service charges and launching unprecedented promotional campaigns. But not all went smoothly for Viettel. The government intervened after complaints were raised that VNPT did not ensure interconnectivity with Viettel’s mobile network in August 2005. The two other major mobile providers - VinaPhone and MobiFone - followed Viettel’s price campaign suit. Vietnam’s mobile subscriber growth is phenomenal. In July 2007, it was estimated that the three GSM technology-based networks (Viettel, VinaPhone and MobiFone) together have some 90,000 new mobile subscribers per day. The total number of new additions would increase to 100,000 new subscribers per day if it included new mobile subscribers of the three CDMA networks of EVN Telecom, S-Fone and HT Mobile. By March 2006, VinaPhone and MobiFone had signed up more than 10 million subscribers between them (of a country total of 13.2 million). By June 2007, Vietnam had 28 million mobile customers of which MobiFone bagged over 7 million, up from 4.7 million subscribers by end-2005. VinaPhone come in as a close second with over 6 million subscribers. 

September 23rd, 2007

Alcatel has signed a contract with Vietnam Post and Telecommunication (VNPT) to supply Digital Subscriber Line (DSL) solutions

This is the second DSL agreement that Alcatel has signed with VNPT this year, and includes the Alcatel 7300 Advanced Services Access Manager (ASAM), claimed to be the world’s most widely deployed broadband access platform. This second contract will further boost broadband service capabilities in Vietnam.  Under the first contract, VNPT used Alcatel technology to provide broadband access service to some of the southern cities. The second contract enables VNPT to expand its service coverage in the central and southern regions.  (November 2003 Issue, Nikkei Electronics Asia)